Where are you located?
6138 Chemin de la Cote St Luc, Montreal, Quebec.
What are your hours?
Our hours are Monday-Friday, 10am-1pm and Saturday-Sunday 12pm-5pm. If there are any changes, you'll see them here on the "Hours" highlight.
Do you offer a free pickup option?
Yes we do! At our boutique in Montreal. We will send you pickup information when your order is ready should you choose pick up at checkout.
What is your processing time?
1 business day or less. During launches or extremely busy seasons, please allow us up to 3 business days. We will update our website should we foresee any delays + of course communicate directly with you if there is a delay beyond 2 days. Our aim is to get the product to you quickly too, so we got your back don't worry!
What is the shipping time?
That is totally dependent upon the shipping service used. Please allow up to 1 week and up to 3 for international orders. Shipping is usually quicker than this.
Do you offer free shipping?
Yes we do! For orders over $350 in Canada. Use code "freeship". Please note this does not apply to PO boxes. For free shipping in all other countries, purchase minimum is $500 with code "freeshipintl". This discount however does not apply to wax or bulk purchases over 40lbs. We will invoice you a custom quote once your order is made for shipping.
Do you ship to PO Boxes?
Yes we do if choosing Canada Post at checkout.
Can I cancel an order?
Yes if you wish to cancel, please do so within an hour after your order is placed. Please get in touch with us immediately and we will cancel it for you. There is no cancellation fee if cancelled within an hour of the order.
I put in the wrong address! What do I do?
Let us know asap! If it's before shipment, we can definitely fix it for you. If the package is out for shipment already and the carrier must update the label, you will be charged the fee of the new label in addition to the first label. Be sure to double check your information before submitting your order.
Can I use my own courier?
Yes! But please email us first before placing your order if you would like to use this option. If you choose this option, please note we are not liable for any loss, damage or theft. Ensure you purchase your own insurance when buying your label.
Can I sample fragrances?
Yes! We now conveniently offer 2oz sample sizes.
Will my fragrance oil smell like the other ones I've gotten with the same name?
We can't guarantee it will smell the same because we work with different manufacturers. We also do not cut our oils with anything, so our fragrances are completely pure + concentrated. Additionally, we develop our own custom fragrances too. There may be some scents that are similar, but not all may be the same. If you would like to know more about a specific fragrance, you can send us an email with the product you have tried before + we can compare data to determine similarity.
What if I don't like the fragrance?
We offer 2oz sample sizes for you to purchase, so that you may explore whether the fragrance is for you. We do not offer refunds or store credits if you do not like the fragrance.
If I want to order in bulk, what do I do?
You can email us and we can supply any quantity you wish.
Can I return my item?
Unfortunately we cannot accept returns on fragrance oils due to health + safety protocol. If there is an exceptional circumstance, certainly still message us + we will do our best to help. If we made an error in shipping you the wrong product or a product didn't arrive; we will make it right.
Do you offer refunds?
All sales are final. We will offer a store credit in exceptional circumstances, but we no longer offer refunds unless a product was missing from the shipment. If however you purchase Shipping Protection, we will offer you a refund on the damaged items after the claim is raised and approved.
What if my item is damaged in shipping and I purchase Shipping Protection?
Kindly email us at email@example.com with exactly what happened, and include as many photos of the box and affected items as possible, including the labels and the inside of the bottles to demonstrate how much product was lost. We will replace or reimburse you for the lost product.
Shipping Protection does not protect your package against theft. Please ensure you are tracking your parcel and someone is available to receive it at the time of delivery to avoid the chance of theft.
What if my package was stolen?
Even with Shipping Protection, we can not reimburse the products that were successfully delivered by the courier. Please alert your local authorities if you have experienced theft.
What if my item is damaged and I did not purchase Shipping Protection?
If something happened such as a leak, or a damaged product during shipping and you chose not to purchase Shipping Protection for that shipment, we are not responsible for the loss.
We diligently pack and ship every order with care, and guarantee that when it leaves the studio, it is in perfect condition. Once the parcel is picked up by the courier, it is then their responsibility to deliver it to you safely. Please keep Shipping Protection enabled on your order at checkout to protect you against the unlikely event that there is damage during shipping. We no longer offer refunds/credits for packages without Shipping Protection.
How often do items get damaged in shipping?
It is very infrequent, >2% of the time. The option is always available to you to opt out of Shipping Protection.
What are Aroma Points?
These are points you accumulate with your purchases. By creating an account and purchasing, you will receive points for every dollar you spend.
How do I earn with Aroma Points?
You will receive 5 points for every $1 spent.
How do I redeem Aroma Points?
100 points = $1. For example, if you make a $200 order, you will receive 1,000 aroma points, which will give you $10 off your next order.
You can also refer a friend, and when they successfully create an account and make a purchase, you are both awarded $5.
How does it work at Checkout with Aroma Points?
Sign into your Aroma Points account on our website by looking in the bottom left corner of the screen. Click the pink shopping bag.
Once you are in your account, you will have the option to redeem points for purchase. This will automatically create a code for you to use. This code can be manually or automatically applied at checkout depending on when you want to use your points. The more you purchase, the more points you earn, the more money you save.