Refund policy
Can I return my item?
Unfortunately we cannot accept returns on fragrance oils due to health + safety protocol. If there is an exceptional circumstance, certainly still message us + we will do our best to help. If we made an error in shipping you the wrong product or a product didn't arrive; we will make it right.
Do you offer refunds?
All sales are final. We will offer a store credit in exceptional circumstances, but we no longer offer refunds unless a product was missing from the shipment. If however you purchase Shipping Protection, we will offer you a refund on the damaged items after the claim is raised and approved.
What if my item is damaged in shipping and I purchase Shipping Protection?
Kindly email us at kuligaromatique@gmail.com with exactly what happened, and include as many photos of the box and affected items as possible, including the labels and the inside of the bottles to demonstrate how much product was lost. We will replace or reimburse you for the lost product.
Shipping Protection does not protect your package against theft. Please ensure you are tracking your parcel and someone is available to receive it at the time of delivery to avoid the chance of theft.
What if my package was stolen?
Even with Shipping Protection, we can not reimburse the products that were successfully delivered by the courier. Please alert your local authorities if you have experienced theft.
What if my item is damaged and I did not purchase Shipping Protection?
If something happened such as a leak, or a damaged product during shipping and you chose not to purchase Shipping Protection for that shipment, we are not responsible for the loss.
We diligently pack and ship every order with care, and guarantee that when it leaves the studio, it is in perfect condition. Once the parcel is picked up by the courier, it is then their responsibility to deliver it to you safely. Please keep Shipping Protection enabled on your order at checkout to protect you against the unlikely event that there is damage during shipping. We no longer offer refunds/credits for packages without Shipping Protection.
How often do items get damaged in shipping?
It is very infrequent, >2% of the time. The option is always available to you to opt out of Shipping Protection.